5 Ways to Enhance the Smart Office Experience

Submitted by on Wed, 06/13/18

Real Estate, Workplace, and Technology professionals recently gathered in Las Vegas for Realcomm | IBCon 2018. The two-day conference was an opportunity for attendees and exhibitors to discuss the current state of the Real Estate landscape. Experts in the field, including the Modo team, demonstrated ways in which technology and services drive innovations to help navigate that landscape.

Through conversations, sessions, and a panel presentation with fellow engagement experts, it became clear that the industry has a shared expectation for integrated experiences; from the leadership that makes the decision to the CRE innovators that deploy the solution to the employees that experience the impact. We identified the common themes instrumental in delivering these integrated experiences. Use these 5 key takeaways to ensure you’re proactively guiding employees towards success as they navigate the modern smart office.

5. Evolve Your Digital Infrastructure

In today’s workplace, digital infrastructure can have a greater impact on employee productivity than the physical environment. An office-wide internet outage, for instance, can cause work to immediately grind to a halt as employees lose access to all cloud-based systems and services. Beyond such large-scale incidents, however, smaller, moment-to-moment interruptions can exact a greater cumulative cost. For instance, when staff can’t find and book meeting rooms on demand, it can cost each employee up to 30 minutes a day simply looking for space.

These micro-frustrations add up quickly. Companies protect against these negative outcomes by proactively laying the right digital infrastructure including the network and hardware. Innovators from the projected $7.95 Billion optical fiber industry, such as Corning, address these issues by laying high-speed cable in new or upgraded spaces, ensuring the mobile-enabled worker’s micro-frustrations are a thing of the past. Even with this state-of-the-art infrastructure when your building’s wifi goes out, learn from Modo customers and leverage your Bring Your Own Device (BYOD) or Enterprise Mobility Management (EMM) programs as a backup plan to empower employees to continue their work on their smartphones, accessing what they need through their workplace app.

4. Mobilize Cybersecurity

Liability for cybersecurity is still an area of contention in the intelligent buildings space, as was discussed in the Realcomm session, “Building Cybersecurity: The System Integrators Role in the Growing Threat.” While leaders resolve the best practices for mitigating these risks from access control solutions to who facilitates digital security breaches, it’s often up to the tenant to consider how these serious situations impact the employee.

No matter the workspace dynamic, as an owner or a multi-tenant user, most companies manage a Bring Your Own Device (BYOD) or Enterprise Mobile Management (EMM) program. Your smart office occupiers are no longer tied to the desk and data in transit is at risk when the building has been compromised. If your systems are integrated with the buildings facilities systems or concierge applications, can you ensure the data shared across mobile devices is encrypted in transit? If not, or if you’re unsure, learn more about how Modo secures data in transit in our mobile app security guide.

Learn more: The Ultimate Guide to Mobile App Security

3. Unify Experiences, for CRE Leaders and Employees

Consolidation of experiences through technological collaboration was a theme throughout Realcomm. JLL Spark’s Co-CEO Mirhir Shah shared, “in order for this industry to truly take advantage of the technology-based transformation and to have that be a positive force for the industry, it’s going to take all of us working together, no matter what side of the bridge you’re on.”

How can we unify technology to support the industry’s various stakeholders and diverse needs? Integrated Workplace Management Systems (IWMS) have been a significant driver in meeting the multi-faceted needs for or owners, property managers and corporate real estate leaders. These tools help users manage, measure, and optimize building efficiencies, enabling a smarter, faster decision-making process. This same type of system unification is needed for the employee’s experience, guiding them throughout the workspace as the space’s design intended.

Through a workplace app platform like Modo Workplace™, unify your current systems and connect employees to the personalized resources they need to succeed. Instead of a confusing array of point-solution apps, provide a streamlined set of features personalized for each individual based on their role and location. Use the same app to measure the adoption and impact of technology pilot programs. This provides a unified experience to better engage employees, while supporting an agile mobile approach that provides CRE leaders with invaluable analytics and insights.

Download today: Connected Workplace Experience

2. Iterative Innovation in the Age of Acceleration

The age of acceleration in the smart office has spurred the need for experiential environments, inspiring companies to create innovation hubs that test how technologies work, or don’t work, together and how the combined insights should be measured. In his Realcomm presentation, Shah announced a global Building Labs initiative from JLL Spark which will transform buildings in the top metro areas across the world into innovation labs. These fast-paced, tech-driven environments will help stakeholders answer “is this something that has the magic or is this something that’s going to scale?”

Realcomm attendees shared a common need for these type of iterative technology that can support scalable innovation testing. Based on their insights, in order to be effective, the technology must include rapid deployment, robust analytics, and built-in change management communications to bring along the end users in the process. Each of these criteria are met with a unified mobile app platform that allows you to submit changes to the end user’s experience immediately and can delegate these iterations to anyone throughout the company, regardless of technical expertise.

Learn More: Listen to EY’s vision for unlocking mobile innovation

1. Consolidate Data to Make it Actionable

At the end of all of these efforts, from laying the right groundwork to piloting technology, none of it can help drive towards the future workplace if it’s not made actionable. Most of the data needed to inform smart office optimization is measured, but the massive amount of data tracked across the building and the people that bring it to life is difficult to synthesize into actionable next steps. When data-driven solutions overlap or work at odds with each other, it’s challenging to consolidate and understand the investments’ ROI.
To overcome this, it’s up to the community to bring our data together and simplify the process for decision makers. Together, we can help track the outcome of these complex efforts and support you in understanding not only the return on your workplace investments, but also help guide your continuously innovative path forward.

Read More: Activate a Smarter Workplace

Want to see for yourself how Modo Workplace™ supports each of these efforts? Schedule a demo with one of our team members today.



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