Why Employees Love Modo

Do you want to be part of the next big thing and have fun doing it? Our employees believe in the power of mobile to improve the way people live and work. At Modo Labs, we hire exceptional, self-motivated people who are determined to grow and contribute to our success. If this sounds good to you, come talk to us.

  • Senior UX Designer

    Modo Labs, a leading mobile-software startup based in Cambridge, MA is looking for a Senior UX Designer to work on improving the user experience across the breadth of our product offering.

    While your focus will be on the mobile-first end-user experience, you’ll have also have the opportunity to contribute to the authoring, messaging, and analytics tools that our customers user to create and manage those end-user experiences.

    This is a rare opportunity to have an outsized impact as a design leader. You’ll be a key part of a small design team working on high-visibility initiatives in a successful, well-funded, growing startup. You’ll work in a multidisciplinary environment where you’ll be challenged to learn a lot, embrace complexity, think holistically, share and contribute on many levels, and play an important role in building something amazing.

    What will you get out of your career at Modo Labs?

    • Learn about leading edge Mobile technology, in depth
    • Be part of a collaborative and creative team who have strong backgrounds in company growth, strategy and are passionate about what they do
    • Make an impact on the future of mobile
    • Vacation time
    • Full Medical Benefits

    Responsibilities:

    • Synthesize requirements from existing functionality, customer input, brainstormed ideas, and direction from senior management
    • Develop user flows, wireframes, specifications/documentation, and prototypes
    • Conduct user testing and accessibility testing
    • Work closely with our engineering team through implementation, testing, documentation, and release
    • Help promote best practices in design, usability, and accessibility within the design and engineering teams and across the company

    Qualifications:

    • 6+ years of experience as a professional designer
    • Experience leading UX and UI design for highly functional mobile apps and web applications
    • A portfolio demonstrating intelligent pattern- and system-based approaches to complex design challenges
    • Strong understanding of usability and accessibility principles
    • Good working knowledge of HTML, CSS, and Javascript, and familiarity with software development concepts and processes (e.g., version control, ticketing systems, Agile methodology). We don’t want you to moonlight as a front-end developer, but you need to know enough to design honestly and work effectively with software engineers.

    You may be right for this role if:

    • You’re undaunted by steep learning curves and unfazed by complexity.
    • You can work efficiently on your own but love to collaborate. You’re a team player whom people trust.
    • You’re a great verbal, written, and visual communicator.
    • You want to be part of a diverse, collegial, multidisciplinary team.

    Company description

    Trusted by hundreds of Universities and Companies in over 30 countries, Modo Labs develops and markets an enterprise-scale mobile engagement and communication platform. Regardless of technical skill set, Modo users can quickly create a powerful and sophisticated mobile app experience that connects audiences with essential information when they need it, where they need it.

    Job Type: Full-time
    Job Location: Cambridge, MA
    Required education: Bachelor’s+
    Required experience: UX design: 6+ years

  • Ruby on Rails Application Engineer

    Modo Labs has built a variety of cloud hosted Software as a Service (SaaS) applications to support and complement our existing Mobile Campus products. They are built primarily on Ruby on Rails using RESTful APIs and a service-oriented architecture, and we are looking for an experienced engineer to join the team that designs, builds, and maintains this architecture.

    We value design skills, programming ability, and teamwork. Being able to design applications from top to bottom, troubleshooting and debugging tough problems, and brainstorming new ideas are important to this role. You will be working primarily with Ruby, Javascript, HTML, and CSS, but our general approach is to choose the best language for the job. We utilize PostgreSQL for storage, and we use RabbitMQ and RESTful APIs for communication between our various services. We employ continuous integration for testing and deployment.

    About You
    You value open collaboration, have a strong desire to learn, and are excited to pick up new skills and technologies. You like to share your knowledge with others and are willing to ask for help in return. You enjoy solving difficult problems, and make use of metrics, monitoring, and testing to help you understand the inner workings of a system. You’re excited to work closely with people throughout the organization, from close teammates to members of ops, UX designers, and service team members.

    Qualifications

    • Significant experience (4 years or more) building scalable web applications in commercial production environments with Ruby on Rails
    • Strong understanding of distributed service architecture
    • SQL and general database knowledge
    • Experience with RESTful API design
    • Solid knowledge of testing principles
    • Strong verbal and written communications skills
    • Experience troubleshooting in production environments
    • Eligible to work in the United States

    Benefits
    We offer competitive salaries, a great benefits package, and provide a new MacBook Pro for you to use. We believe in creating a good work/life balance, and offer an open, collaborative, and happy workplace. Several food truck options are available every day of the week.

    About Modo Labs
    Modo Labs, a venture backed company, is looking for an awesome, experienced Ruby on Rails engineer to join our incredibly talented, hard working, xkcd-loving development team to work with our Kurogo platform to deliver mobile web, iOS and Android apps. Our Kurogo platform allows non-developers to produce rich engagement apps for organizations such as Fortune 500 enterprises, universities and hospitals.

    Location
    Modo Labs is based in Cambridge, Massachusetts. We require that you work on-site, in our newly designed office space complete with multiple break out spaces, lounge area, games, snacks, and fitness center.

  • Service Delivery Manager

    Do you know how to keep clients happy? Are you passionate about helping customers get the most out of their mobile opportunities?

    Modo Labs is looking for you: an organized, smart, and creative person with great communication skills to join our Client Services team as a Service Delivery Manager. This is a highly visible full-tim front-line role where you can interact daily with our great customers and all of the awesome teams at Modo.

    An interest in mobile technology is a bonus, as is previous experience working with technical leaders – along with a willingness to learn, to work hard, and to be flexible.

    Position Responsibilities

    • Educate customers on new product features and upgrade opportunities
    • Gather feedback from customers to ensure continuous improvement of our products
    • Answers questions related to our solutions
    • Keep projects organized and on-track
    • Help us document new processes as we grow
    • Train customers on products and features
    • Advocate for a great experience for our users

    Desired Skills and Experience

    Qualifications and Experience:

    • Must be eligible to work in the United States
    • Ability to understand mobile product solutions
    • Must be detail-oriented, organized, and self-motivated
    • Ability to work collaboratively with our team members

    Pluses:

    • Several years experience with web-based or mobile application technology
    • Previous experience in consulting, account management, project management, or other customer-facing role
    • Experience within a start-up company
    • BS or MS in Business, Management, or related field

    Job Type: Full-time

  • Customer Support Specialist

    Modo Labs, Inc. – Newburyport, MA

    Modo Labs is looking for an organized, smart, and creative person with strong communication skills to join our team as a Customer Support Specialist. This is a key role in our Client Services organization where you can learn a ton about mobile and help make a real difference every day for our great customers.

    The customer support specialist is a point person for assist our existing clients – universities, companies and hospitals – as they use our Kurogo mobile platform and its suite of software solutions.

    You will help clients find the appropriate answers to issues and problems via your knowledge via your knowledge of our software and by consulting with appropriate Modo Labs team members. You will provide guidance on the capabilities of our product and help customers use its tools and methods to achieve their goals. Finally, you will engage with customer representatives to understand their needs, in order to develop sales opportunities and drive future product features.

    An interest in mobile technology is a bonus, as is experience in a similar role in a product-based software company. You will need a willingness to learn, to work hard, and to be flexible.

    Position Responsibilities

    • Triage requests from existing customers
    • Escalate serious issues to the appropriate team within Modo Labs
    • Provide information about our product offerings as they relate to the client’s needs
    • Help to build a database of common questions and answers to share with out customers
    • Create processes, procedures and documentation to scale our support organization
    • Train customers on products and features
    • Advocate for a great experiences for our users

    Qualifications and Experience

    • Must be eligible to work in the United States
    • Ability to understand mobile products and other technical solutions
    • Must be detail-orientated, organized, and self-motivated
    • Ability to work collaboratively with our team members

Interested in working at Modo Labs?

Apply using the form at right

    • Accepted file types: pdf, doc, docx.

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