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Technical Support Engineer

Full Time | Remote / Remote

About Modo

At Modo Labs, we are accelerating the path to a unified and unique mobile strategy for enterprise and higher ed institutions. It is our vision, technology, and drive that sets us apart from others when it comes to engaging employees and students in a hyper personalized way. We harness technology to enhance experiences and deepen connections between app users and their community.

This is a remote position that can be done from anywhere in the continental US. Resumes and communication must be submitted in English.

Position/Team Description

Our Technical Support Engineer is a junior software developer, a maker, or someone who is simply good with code. We’re looking for a talented and hard-working individual to join our growing Support Services team as we support our cross-platform iOS, Android, and web-based applications. This position will require you to troubleshoot different authentication protocols from different vendors, debug PHP and Javascript, develop customizations and new features, talk to internal and external stakeholders, and keep up with any updates to the platform.

Our flagship product helps organizations seamlessly create native apps using our no/low code platform. The Technical Support Engineers address issues involving authentication, customizations, and unexpected behavior. We dig into the codebase to find problems, identify workarounds, and report bugs directly to the engineering team. This position has traditionally been a gateway for dedicated team members to explore various roles within the company, and our modest size encourages growth for motivated and skilled individuals.

As a part of the Modo Labs Support Services team, you will:

  • Immerse yourself in the Kurogo framework, our proprietary and expansive mobile app development technology
  • Build custom implementations using MVC, OOP, and AWS
  • Become proficient in the use of various tools to troubleshoot and debug Kurogo, web services, and third-party APIs
  • Be part of a small but collaborative and innovative team comprised of problem solvers from diverse technical backgrounds and with unique skill sets
  • Be exposed to all aspects of the development lifecycle, with the potential to grow into roles on different teams across the company

Responsibilities

  • Troubleshooting technical issues
  • Debugging and reporting software bugs
  • Providing mentorship and technical support to clients and internal teams 
  • Performing software upgrades
  • Writing product documentation
  • Developing software integrations and customizations

Requirements

  • 1-2 years of experience in a customer-facing role
  • Experience supporting a technology-oriented product/service (SaaS a plus)
  • Desire to become proficient in single-sign-on standards and services (Think SAML, OAuth, and OpenID)
  • Knowledge of Object-Oriented Programming fundamentals 
  • Proficiency with PHP, Node, Git, web services, and/or similar technologies
  • Experience with version control, including Git, GitHub, and navigating via command line
  • Interest in shaping a growing and inclusive team environment
  • Mobile app development experience not required
Modo Labs, Inc is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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