Careers

Technical Support Engineer

Full Time | United States / Remote

About Modo

Founded in 2010 by MIT’s chief mobile platform architect, the Modo no-code app-building platform has empowered the world’s most recognized academic institutions and global brands to engage, and transform the digitally connected campus and workplace.

We’re helping our customers unify their distributed campus and workplace digital experience with an easy-to-build and maintain a hyper-personalized app. Our solutions are designed specifically for the workplace and campus experience and our out-of-the-box tools make it easy for anyone to quickly create a branded multi-channel app that connects your users, builds culture, and motivates behaviors that drive employees and students to succeed. Modo is also the only platform built to match the scalability and security demands of the world’s leading companies and institutions while retaining the agility for any organization to adapt at a moment’s notice to the day’s most critical challenges.

This is a remote position that can be done from anywhere in the continental US.

About the Role

Our Technical Support Engineer is a junior software developer, a maker, or someone who is simply good with code. We’re looking for a talented and hard-working individual to join our growing Support Services team as we support our cross-platform iOS, Android, and web-based applications. This position will require you to troubleshoot different authentication protocols from different vendors, debug PHP and Javascript, develop customizations and new features, talk to internal and external stakeholders, and keep up with any updates to the platform.

Our flagship product helps organizations seamlessly create native apps using our no/low code platform. The Technical Support Engineers address issues involving authentication, customizations, and unexpected behavior. We dig into the codebase to find problems, identify workarounds, and report bugs directly to the engineering team. This position has traditionally been a gateway for dedicated team members to explore various roles within the company, and our modest size encourages growth for motivated and skilled individuals.

As a part of the Modo Labs Support Services team, you will:

  • Immerse yourself in the Kurogo framework, our proprietary and expansive mobile app development technology
  • Become proficient in the use of various tools to troubleshoot and debug the application, web services, and third-party APIs
  • Be part of a small but collaborative and innovative team comprised of problem solvers from diverse technical backgrounds and with unique skill sets
  • Exposure to all aspects of the development lifecycle, with the potential to grow into roles on different teams across the company

As a Technical Support Engineer, your responsibilities will include an array of duties that suit and enhance your technical strengths and experience:

  • Troubleshooting technical issues
  • Debugging and reporting software bugs
  • Providing mentorship and technical support to clients and internal teams 
  • Performing software upgrades
  • Writing product documentation
  • Developing software integrations and customizations

Technical Support Engineer Qualifications:

  • Minimum 1-2 years of experience in a customer-facing role
  • Experience supporting a technology-oriented product/service (SaaS a plus)
  • Desire to become proficient in single-sign-on standards and services (Think SAML, OAuth, and OpenID)
  • Knowledge of Object-Oriented Programming fundamentals 
  • Proficiency with PHP, Node, Git, web services, and/or similar technologies
  • Experience with version control, including Git, GitHub, and navigating via the command line
  • Interest in shaping a growing and inclusive team environment
  • Mobile app development experience is not required

What we offer:

  • Attractive compensation – compensation package including equity
  • Excellent benefits – comprehensive medical, dental, vision, life, & disability insurance coverage offered for you & your loved ones
  • 401k Retirement Plan – 50% match on employee contributions up to a maximum employee contribution of 6%
  • Great Culture – participate in our fun events like Modo Friday Fun
  • Remote Team – we’re 100% distributed so that you can live anywhere in the US! We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours.
  • Transparency – Semi-monthly, all company fireside chats
  • Generous Time Off – take the time you need, when you need it + 11 company holidays
  • Parental Leave – 12 weeks of paid leave following a child’s birth, adoption, or foster care placement. The leave can be taken within the child’s first year and is available to all employees regardless of the length of service.
  • Amazing Gear – We’ll set you up for success with the latest tech and software.

That’s all to say: these job listings are approximations! If you meet most of the criteria for the job listing, we still want to hear from you! We are all people who have experience in different fields and skill sets, so if a job isn’t a 100% fit, don’t worry!

Modo Labs is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Modo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@modolabs.com.

Modo Labs, Inc is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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