Careers

Service Delivery Manager

Full Time | Newburyport, MA / In-Office/Remote

Service Delivery Manager

Do you know how to keep clients happy? Are you passionate about helping customers get the most out of their mobile opportunities?

If so, Modo Labs is looking for you: an organized, smart, and creative person with great communication skills to join our Client Services team as a Service Delivery Manager. This is a highly visible front-line role where you can interact daily with our great customers and all of the awesome teams at Modo.

An interest in mobile technology is a bonus, as is previous experience working with technical leaders – along with a willingness to learn, to work hard, and to be flexible.

Position Responsibilities

  • Educate customers on new product features and upgrade opportunities
  • Gather feedback from customers to ensure continuous improvement of our products
  • Answers questions related to our solutions
  • Keep projects organized and on-track
  • Help us document new processes as we grow
  • Train customers on products and features
  • Advocate for a great experience for our users

Qualifications and Experience:

  • Must be eligible to work in the United States
  • Ability to understand mobile product solutions
  • Must be detail-oriented, organized, and self-motivated
  • Ability to work collaboratively with our team members

Pluses:

  • Several years experience with web-based or mobile application technology
  • Previous experience in consulting, account management, project management, or other customer-facing role
  • Experience within a start-up company
  • BS/BA in Business, Management, Communications or related field

About Modo Labs:

Modo Labs, Inc is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Type: Full-time

Location: Newburyport, MA

Modo Labs, Inc is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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