Customer Success Manager, Enterprise

About Modo

At Modo Labs, we are accelerating the path to a unified and unique mobile strategy for enterprise and higher ed institutions. It is our vision, technology, and drive that sets us apart from others when it comes to engaging employees and students in a hyper personalized way. We harness technology to enhance experiences and deepen connections between app users and their community.

This is a remote position that can be done from anywhere in the continental US. Resumes and communication must be submitted in English.

Position Description

The Account Manager is a unique hybrid role of sales and relationship management with existing clients. You will be responsible for understanding customers’ needs and identifying sales opportunities, building relationships, ensuring increased adoption rates, and collaborating with client stakeholders for license expansion. You will work cross-functionally with internal teams to ensure the customer’s implementation is successful, guide the customer through product ownership, and advise how to increase and expand usage. In short, you will serve as the customer’s Trusted Advisor throughout their lifecycle with Modo!

Requirements

• 4+ years of Enterprise B2B sales experience; finding new opportunities to upsell and share service to solve customer pain points.
• Experience with Salesforce preferred.
• Excellent communication skills. Effectively delivers content both written and verbally meeting the needs of the audience.
• Solution-oriented. Constantly looking for creative and innovative ways to solve problems.
• Collaborative. Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
• Trusted Advisor. You must be relationship-driven.
• Organized. Able to prioritize and balance multiple and sometimes competing priorities.
• Winning attitude. You are naturally competitive and driven to exceed your quota.