Careers

Enterprise Customer Success Manager

Full Time | United States / Remote

About Modo

At Modo Labs, we are accelerating the path to a unified and unique mobile strategy for enterprise and higher ed institutions. Our vision, technology, and drive set us apart from others when it comes to engaging employees and students in a hyper-personalized way. We harness technology to enhance experiences and deepen connections between app users and their community.

This is a remote position that can be done from anywhere in the continental United States. Resumes and communication must be submitted in English. Due to our remote nature, we are unable to offer visa sponsorship.

Position Description

The Enterprise Customer Success Manager is a unique hybrid role of sales and relationship management with existing clients. You will be responsible for maintaining customer relationships, ensuring increased adoption rates, and collaborating with client stakeholders for license expansion. You will work cross-functionally with internal teams to ensure the customer’s implementation is successful, guide the customer through product ownership, and advise how to increase and expand usage. In short, you will serve as the customer’s Trusted Advisor throughout their lifecycle with Modo!

Requirements

  • 4+ years of Enterprise B2B customer success manager experience; collaborating with clients to maximize product adoption and engagement among its users.
  • Excellent communication skills. Effectively delivers content both written and verbally meeting the needs of the audience.
  • Solution-oriented. Constantly looking for creative and innovative ways to solve problems.
  • Collaborative. Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
  • Trusted Advisor. You build credibility by providing sound and meaningful solutions.
  • Organized. Able to prioritize and balance multiple and sometimes competing priorities.
  • Experience with Salesforce preferred.
Modo Labs, Inc is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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