Why Employees Love Modo

Do you want to be part of the next big thing and have fun doing it? Our employees believe in the power of mobile to improve the way people live and work. At Modo Labs, we hire exceptional, self-motivated people who are determined to grow and contribute to our success. If this sounds good to you, come talk to us.

  • Customer Support Specialist

    Modo Labs, Inc. – Newburyport, MA

    Modo Labs is looking for an organized, smart, and creative person with strong communication skills to join our team as a Customer Support Specialist. This is a key role in our Client Services organization where you can learn a ton about mobile and help make a real difference every day for our great customers.

    The customer support specialist is a point person for assisting our existing clients – universities, companies, and hospitals – as they use our Kurogo mobile platform and its suite of software solutions.

    You will help clients find the appropriate answers to issues and problems via your knowledge of our software and by consulting with appropriate Modo Labs team members. You will provide guidance on the capabilities of our product and help customers use its tools and methods to achieve their goals. Finally, you will engage with customer representatives to understand their needs, in order to develop sales opportunities and drive future product features.

    An interest in mobile technology is a bonus, as is experience in a similar role in a product-based software company. You will need a willingness to learn, to work hard, and to be flexible.

    Position Responsibilities
    • Triage requests from existing customers
    • Escalate serious issues to the appropriate team within Modo Labs
    • Provide information about our product offerings as they relate to a client’s needs
    • Help to build a database of common questions and answers to share with our customers
    • Create processes, procedures and documentation to scale our support organization
    • Train customers on products and features
    • Advocate for a great experience for our users
    Qualifications and Experience
    • Must be eligible to work in the United States
    • Ability to understand mobile products and other technical solutions
    • Must be detail-oriented, organized, and self-motivated
    • Ability to work collaboratively with our team members
  • Senior UX Designer

    Modo Labs, a leading mobile-software startup based in Cambridge, is looking for a Senior UX Designer to work on improving the user experience across the breadth of our product offering. While your focus will be on the mobile-first end-user experience, you’ll have also have the opportunity to contribute to the authoring, messaging, and analytics tools that our customers user to create and manage those end-user experiences.

    Responsibilities:
    •   Synthesize requirements from existing functionality, customer input, brainstormed ideas, and direction from senior management
    •   Develop user flows, wireframes, specifications/documentation, and prototypes
    •   Conduct user testing and accessibility testing
    •   Work closely with our engineering team through implementation, testing, documentation, and release
    •   Help promote best practices in design, usability, and accessibility within the design and engineering teams and across the company

    Qualifications:
    •   6+ years of experience as a professional designer
    •   Experience leading UX and UI design for highly functional mobile apps and web applications
    •   A portfolio demonstrating intelligent pattern- and system-based approaches to complex design challenges
    •   Strong understanding of usability and accessibility principles
    •   Good working knowledge of HTML, CSS, and Javascript, and familiarity with software development concepts and processes (e.g., version control, ticketing systems, Agile methodology). We don’t want you to moonlight as a front-end developer, but you need to know enough to design honestly and work effectively with software engineers.

    You may be right for this role if:
    •   You’re undaunted by steep learning curves and unfazed by complexity.
    •   You can work efficiently on your own but love to collaborate. You’re a team player whom people trust.
    •   You’re a great verbal, written, and visual communicator.
    •   You want to be part of a diverse, collegial, multidisciplinary team.

    Modo Labs spun out of MIT seven years ago and has built a healthy, growing business with some of the most prestigious customers in the world. We’re growing in nearly all our teams, and are looking for smart, creative, collaborative people to be a part of that growth.

  • Higher Education Account Executive – US

    At Modo Labs, we are accelerating the path to a unified and unique mobile strategy for higher education institutions. It is our vision, technology, and drive that sets us apart from others when it comes to engaging employees or students in a new, relevant, and real-time way. We harness technology to enhance experiences, deepening the connections between students, employees and their community.

    What will you get out of your career at Modo Labs?

    • Learn about leading edge Mobile technology, in depth
    • Be part of a collaborative and creative team who have strong backgrounds in company growth, strategy and are passionate about what they do
    • Make an impact on the future of mobile
    • Vacation time
    • Full Medical Benefits

    We have an opening for an experienced, innovative, strategic Account Executive. Does this sound like you?

    Based out of Cambridge, MA, or major metro area in the Central U.S (Chicago, St. Louis, Indianapolis, Dallas, Cincinnati) the Account Executive will be responsible for leading an important territory and executing sales that will accelerate growth in this key market. Establishing and maintaining strong relationships with marketing, product, customer success, services, design and management will be critical to the success of this role.

    Modo Labs is looking for a top performing software sales representative with demonstrated experience selling software and technology solutions to the Education market. We are a venture-backed company with significant opportunities for growth, and a known market leader in employee engagement and mobile campus solutions.

    Responsibilities

    • Achieve annual sales goals through the direct sale of mobile software solutions to territory clients
    • Identify high potential sales opportunities through prospecting and qualification
    • Present the Modo value proposition to stakeholders within prospective client organizations
    • Lead contract negotiations, including pricing, product mix and terms
    • Work closely with sales development representatives to prospect territory and build pipeline to ensure quarterly and annual sales targets are met
    • Work collaboratively with solution engineers, delivery and support teams, to ensure all aspects of pre-sales, and delivery are being worked at highest levels of performance and client satisfaction
    • Provide ongoing competitive market and client feedback to the company to help drive continuous improvement of sales team, service delivery, product development and company strategy

    Qualifications

    • 4+ years in the Higher Education market
    • Demonstrated track record of performance relative to assigned goals
    • Experience selling software solutions directly to Higher Education clients
    • Ability to clearly understand and articulate issues around student success and engagement and how Modo software and mobile apps can help solve clients’ challenges around student success
    • Ability to gain access to and negotiate with senior leadership in Higher Ed (Provost, CIO, etc.)
    • Strong verbal, written and presentation skills including expertise with Microsoft Office (Word, Powerpoint, Excel)
    • Ability to work independently, but also work in a collaborative team environment team
    • Mobile application software experience a plus
    • BA/BS or equivalent
    • Travel is required
  • Ruby on Rails Application Engineer

    Modo Labs, a venture backed company, is looking for an awesome, experienced Ruby on Rails engineer to join our incredibly talented, hard working, xkcd-loving development team to work with our Kurogo platform to deliver mobile web (PHP, HTML, JavaScript, CSS) and iOS and Android apps. Our Kurogo platform allows non-developers to produce rich engagement apps for organizations such as Fortune 500 enterprises, universities and hospitals.

    The Job

    Modo Labs has built a variety of cloud hosted Software as a Service (SaaS) applications to support and complement our existing Mobile Campus products. They are built primarily on Ruby on Rails using RESTful APIs and a service-oriented architecture, and we are looking for an experienced engineer to join the team that designs, builds, and maintains this architecture.

    We value design skills, programming ability, and teamwork. Being able to design applications from top to bottom, troubleshooting and debugging tough problems, and brainstorming new ideas are important to this role. You will be working primarily with Ruby, Javascript, HTML, and CSS, but our general approach is to choose the best language for the job. We utilize PostgreSQL for storage, and we use RabbitMQ and RESTful APIs for communication between our various services. We employ continuous integration for testing and deployment

    About You

    You value open collaboration, have a strong desire to learn, and are excited to pick up new skills and technologies. You like to share your knowledge with others and are willing to ask for help in return. You enjoy solving difficult problems, and make use of metrics, monitoring, and testing to help you understand the inner workings of a system. You’re excited to work closely with people throughout the organization, from close teammates to members of ops, UX designers, and service team members.

    Qualifications

    • Significant experience (4 years or more) building scalable web applications in commercial production environments with Ruby on Rails
    • Strong understanding of distributed service architecture
    • SQL and general database knowledge
    • Experience with RESTful API design
    • Solid knowledge of testing principles
    • Strong verbal and written communications skills
    • Experience troubleshooting in production environments
    • Eligible to work in the United States

    Benefits
    We offer competitive salaries, a great benefits package, and provide a new MacBook Pro for you to use. We believe in creating a good work/life balance, and offer an open, collaborative, and happy workplace. Several food truck options are available every day of the week.

    Location
    Modo Labs is based in Cambridge, Massachusetts. We require that you work on-site, in our newly designed office space complete with multiple break out spaces, lounge area, games, snacks, and fitness center.

Interested in working at Modo Labs?

Apply using the form at right

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