Why Employees Love Modo

Do you want to be part of the next big thing and have fun doing it? Our employees believe in the power of mobile to improve the way people live and work. At Modo Labs, we hire exceptional, self-motivated people who are determined to grow and contribute to our success. If this sounds good to you, come talk to us.

  • Service Delivery Manager

    Modo Labs, Inc. – Newburyport, MA

    Do you know how to keep clients happy? Are you passionate about helping customers get the most out of their mobile opportunities?

    If so, Modo Labs is looking for you: an organized, smart, and creative person with great communication skills to join our Client Services team as a Service Delivery Manager. This is a highly visible front-line role where you can interact daily with our great customers and all of the awesome teams at Modo.

    An interest in mobile technology is a bonus, as is previous experience working with technical leaders – along with a willingness to learn, to work hard, and to be flexible.

    Position Responsibilities
    • Educate customers on new product features and upgrade opportunities
    • Gather feedback from customers to ensure continuous improvement of our products
    • Answers questions related to our solutions
    • Keep projects organized and on-track
    • Help us document new processes as we grow
    • Train customers on products and features
    • Advocate for a great experience for our users
    Qualifications and Experience
    • Must be eligible to work in the United States
    • Ability to understand mobile product solutions
    • Must be detail-oriented, organized, and self-motivated
    • Ability to work collaboratively with our team members
    Pluses
    • Several years experience with web-based or mobile application technology
    • Previous experience in consulting, account management, project management, or other customer-facing role
    • Experience within a start-up company
  • Customer Support Specialist

    Modo Labs, Inc. – Newburyport, MA

    Modo Labs is looking for an organized, smart, and creative person with strong communication skills to join our team as a Customer Support Specialist. This is a key role in our Client Services organization where you can learn a ton about mobile and help make a real difference every day for our great customers.

    The customer support specialist is a point person for assisting our existing clients – universities, companies, and hospitals – as they use our Kurogo mobile platform and its suite of software solutions.

    You will help clients find the appropriate answers to issues and problems via your knowledge of our software and by consulting with appropriate Modo Labs team members. You will provide guidance on the capabilities of our product and help customers use its tools and methods to achieve their goals. Finally, you will engage with customer representatives to understand their needs, in order to develop sales opportunities and drive future product features.

    An interest in mobile technology is a bonus, as is experience in a similar role in a product-based software company. You will need a willingness to learn, to work hard, and to be flexible.

    Position Responsibilities
    • Triage requests from existing customers
    • Escalate serious issues to the appropriate team within Modo Labs
    • Provide information about our product offerings as they relate to a client’s needs
    • Help to build a database of common questions and answers to share with our customers
    • Create processes, procedures and documentation to scale our support organization
    • Train customers on products and features
    • Advocate for a great experience for our users
    Qualifications and Experience
    • Must be eligible to work in the United States
    • Ability to understand mobile products and other technical solutions
    • Must be detail-oriented, organized, and self-motivated
    • Ability to work collaboratively with our team members
    Pluses
    • Previous experience in customer support, account management, project management, or other customer-facing role
    • Experience within a start-up company
  • Enterprise Account Executive – Central US Region

    Modo Labs is looking for a top performing software sales representative with demonstrated experience selling software and technology solutions to the Enterprise market.

    Job responsibilities for this position include: prospecting, qualifying opportunities, delivering a compelling technology-rich value proposition, proposal creation, and closing deals within Enterprise accounts.  Success in this role will be defined by achieving quarterly and annual sales targets.

    We are a venture-backed company with significant opportunities for growth, and a known market leader in employee engagement and mobile campus solutions.

    Responsibilities
    • Achieve annual sales goals through the direct sale of mobile software solutions to prospects and customers in assigned territory
    • Identify high potential sales opportunities through aggressive prospecting and thorough qualification
    • Understand and articulate the Modo Labs value proposition to business and technology stakeholders within prospective client organizations
    • Lead contract negotiations, including pricing, product mix and terms
    • Communicate regularly with VP of Sales, providing accurate and timely sales forecasts, and maintaining accurate and timely records in Salesforce.com
    • Work closely with business development representatives to continuously seed territory and build pipeline to ensure quarterly and annual sales targets are met
    • Work collaboratively with solution engineers, delivery and support teams, to ensure all aspects of pre-sales, delivery and post-sale are being worked at highest levels of performance and client satisfaction
    • Be a team player in every sense
    • Provide ongoing competitive market and client feedback to the company to help drive continuous improvement of sales team, service delivery, product development and company strategy
    Qualifications
    • 8+ years prospecting, qualifying, developing, and closing software and/or services business in the Enterprise space
    • Demonstrated track record of performance relative to assigned goals
    • Experience selling enterprise software solutions directly to Fortune 1000 Enterprise clients
    • General understanding of key technology concepts required to sell complex solutions to technical stakeholders
    • Ability to clearly understand and articulate business issues and how Modo Labs software and services can help solve Enterprise clients' business and technical challenges
    • Ability to gain access to and negotiate with senior management/C-level executives
    • Strong verbal, written and presentation skills including expertise with Microsoft Office (Email, Word, Powerpoint, Excel)
    • Ability to work independently and in a collaborative team environment team
    • Mobile application software and/or services experience preferred
    • BA/BS or equivalent
    • Ability to travel as required
    • This position is based out of the Chicago, Illinois area
  • Software Developer – Ruby on Rails

    Modo Labs empowers users through our Kurogo platform to allow creation of mobile apps for any event or activity within hours without any technical experience. Our Mobile Optimized Middleware platform allows our clients to seamlessly integrate any data source or content, and deliver it to any mobile website or native app in realtime for a beautiful, dynamic user experience that keeps users engaged and connected.

    Modo Labs is building new capabilities  to integrate with our existing Mobile Campus products. These capabilities are built primarily on Ruby on Rails using RESTful APIs and a service-oriented architecture, and we are looking for an experienced engineer to join the team that designs, builds, and maintains this architecture.

     

    We value design skills, programming ability, and teamwork. Being able to design applications from top to bottom, troubleshooting and debugging tough problems, and brainstorming new ideas are important to this role. You will be working primarily with Ruby, Javascript, HTML, and CSS, but our general approach is to choose the best language for the job. Most of our data is stored in PostgreSQL with some NoSQL storage when appropriate, and we use RabbitMQ and RESTful APIs for communication between our various services. We employ continuous integration for testing and deployment.

    You value open collaboration, have a strong desire to learn, and are excited to pick up new skills and technologies. You like to share your knowledge with others and are willing to ask for help in return. You enjoy solving difficult problems, and make use of metrics, monitoring, and testing to help you understand the inner workings of a system. You’re excited to work closely with people throughout the organization, from close teammates to members of ops, UX designers, and service team members.

    Qualifications
    • Significant experience building scalable web applications (preferably with Ruby on Rails)
    • Strong understanding of distributed service architecture
    • SQL and general database knowledge
    • Experience with RESTful API design
    • Solid knowledge of testing principles
    • Strong verbal and written communications skills
    • Experience troubleshooting in production environments
    • Must be eligible to work in the United States
    Job Type
    • Full-time
    Location - Local candidates only
    • Cambridge, MA
    Required Experience
    • Software Development, Ruby on Rails in production environments: 2 years
    Required education:
    • Bachelor's

Interested in working at Modo Labs?

Apply using the form at right

    • Accepted file types: pdf, doc, docx.

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